Saturday, April 17, 2021

Need Help?

Click the HELP button below to connect LIVE via Zoom with our troubleshooting/help desk during the Summit. Or you can email us at

Frequently Asked Questions

When does the Summit take place?

  • Saturday, April 17 from 10am – 1:15pm

Where can I see a schedule or agenda for the conference?

How do I participate?

  • Go to
  • You can use your mobile device, tablet or computer to participate, however we highly recommend for the best user experience that you use a computer.
  • Plan to participate for the entire duration of the Summit from a location that is quiet and free from distractions as much as possible so that you can fully engage, learn and enjoy the event.

Do I need to download/install any special software program or app to participate in the Summit?

  • The opening session and athlete panel will be broadcast via a Vimeo live video stream, and you won’t need any special software to view that (but make sure you have a good internet connection, otherwise the videos may appear choppy or even freeze).
  • The breakouts are presented via Zoom. If you’re unfamiliar, Zoom is a platform for videoconferencing, telecommuting and distance education – similar to Google Meet, Webex, and Microsoft Teams.
  • You can participate in the Zoom breakout sessions in your browser. However, for the best user experience, we highly recommend downloading and installing the free Zoom app for your computer or device. To do so,go to and click the orange ‘Sign Up, It’s Free’ button, then follow the instructions.
  • Because this event is internet-based, a good internet connection is essential. If you participate with your mobile device using your cellular data, you are responsible for any applicable data usage charges from your service provider.
  • Zoom and/or Vimeo (general session live video streams) may be blocked in some schools or on some school-issued devices. If you are unable to connect with either of those platforms due to firewall restrictions, we recommend connecting from home or elsewhere.

Are there any rules of etiquette when using Zoom?

  • Yes. To keep from including potentially distracting background noise, please keep your microphone muted; only unmute it when you’re talking.
  • Dress appropriately and be mindful of your surroundings and things that may appear in the background of your video image.
  • Privacy is important, and if you’d rather not share your webcam video for whatever reason, that’s totally fine. Like the mute button, there’s a button to stop (hide) your video.
  • Think before you write or speak. Although you may not see everyone’s faces the entire time during an online meeting, keep in mind that you should show the same respect to the presenters and fellow conference participants that you would at an in-person conference.

It’s time for the live video to be streaming, but nothing seems to be happening. What’s up?

  • If you’re sure that it’s during the scheduled time for a live video stream, try refreshing your browser.
  • Or if you see a ‘play’ button in the video controls, try clicking or tapping that to get the stream started.

I can see the video playing, but I can’t hear anything.

  • In some browsers, live video is muted by default. Just click or tap on the four vertical bars near the bottom right-hand corner of the video player frame to turn on and adjust the audio.
  • If that doesn’t work, make sure your computer or device’s speakers are turned on or your earphones are plugged in (and turned on, if applicable).

Is there anyone I can contact with questions?